-
Information We Collect and Use
Our company creates, builds, and operates various corporate ventures as part of our business model. Each of these ventures has a unique approach to personal data processing. In our commitment to be transparent with you, we've provided information below to give you an idea of what each venture collects and processes.
The Philippine Data Privacy Act allows us to collect and process such information based on several criteria, including consent. When we collect Personal Data about you in each of these ventures, it is our policy to let you know exactly what we are collecting, why, and what criteria under the law, apart from consent, we rely on, before we do so.
-
Pettr
Pettr is an online pet healthcare platform that connects pet owners with veterinarians, pet clinics, and pet services providers for ease of access and availability. The platform, via its mobile application, allows customers to avail of on-demand online consultations; to conveniently find and schedule visits with nearby clinics; to manage a digital pet passport which contains your pet's medical history; to avail of pet grooming/walking services; and to purchase pet medicine, vitamins, and other pet-related products online with partner clinics, veterinarians, pharmacies, service providers, and merchants through our online marketplace.
We collect and process Personal Data from customers when they create accounts with us; schedule consultations with our partner veterinarians and pet clinics; engage our partner pet services providers; use Pettr's digital pet passport service; and/or purchase goods from our partners through our website/mobile application. We also collect and process Personal Data from our partner veterinarians when they register through the same channels. The links below will help you understand exactly what we are collecting, why, and what criteria under the law, apart from consent, we rely on before we do.
-
General Information of Customers
We generally collect and process the full name, email address, physical address/location information, name/breed of pet, and mobile number of customers through our website or mobile application for the following purposes:
- To create the customer’s online account, which will be used to engage Pettr’s services either through our website or through our mobile application. Initially, account creation will be done through our website, then later securely migrated/transferred to our mobile application upon launch. Thereafter, data collection and processing for the purpose outlined in this policy can be performed on both our website and our mobile application;
- To match and connect the customer with an available veterinarian or pet clinic for online consultations, scheduled visits, and/or the purchase of pet goods, supplies and/or medicines from our partners;
- To help the customer find nearby veterinarians or clinics and to facilitate the delivery of pet goods, supplies and/or medicines purchased through our platform;
- To track and monitor customer activities on our website and/or mobile application for purposes of security and service improvement and development;
- To obtain insights to help improve our products, services, and the customer experience
- To provide and communicate to you the services you availed of, including service care, and support; and
- To send communications from Pettr regarding commercial and promotional alerts, advertisements, and surveys.
-
Pet Medical History
At his/her option, the customer may use Pettr’s Digital Pet Passport to manage his/her pet’s medical history, including scheduled consultations, check-up results, prescribed medicines/vitamins, and completed/prospective vaccination/medication shots/dosage. The pet medical history contained in the Digital Pet Passport shall be used strictly to allow the customer to monitor his/her pet’s health status and to share such information for the veterinarian’s reference during consultations and visits.
-
Financial Account Information
We collect financial account information such as GCash account numbers and other modes of payment from our customers to facilitate compensation for pet goods purchased from our online partners.
-
Specific Information of Veterinarians
We also collect the full names, contact information, birthday, clinic/hospital affiliation, animal specialization, and Professional Regulatory Commission (PRC) identification, business registration, payment information, Tax Identification Number and number of veterinarians who register to be our partners through our website/mobile application. We do so for the following purposes:
- To specifically match and connect customers with the appropriate veterinarians who are legally and professionally qualified; and
- To ensure that the veterinary services extended by our partners to customers comply with PRC regulations, including the issuance of valid prescriptions for animal medication;
- To facilitate payment for services and to comply with applicable laws, rules, and/or regulations;
- To track and monitor partner activities on our website and/or mobile application for purposes of security and service improvement and development;
- To obtain insights to help improve our products, services, and the customer experience
- To send communications from Pettr regarding commercial and promotional alerts, advertisements, and surveys.
-
Specific Information from Clinics, Service Providers, and Partner Merchants
We collect the full names, contact information, Professional Regulatory Commission (PRC) identification (if applicable), business registration, payment information, and Tax Identification Number of individual clinic owners/operators, service providers, merchants, and/or their authorized representatives who also register to be our partners through our website/mobile application and wish to offer their products/services on our online marketplace. We do so for the following purposes:
- To onboard partner clinics, service providers, and/or merchants onto our online marketplace and to allow them to feature their products/services;
- To facilitate payment for products/services offered on our online marketplace and to comply with applicable laws, rules, and/or regulations;
- To track and monitor partner activities on our website and/or mobile application for purposes of security and service improvement and development;
- To obtain insights to help improve our products, services, and the customer experience
- To send communications from Pettr regarding commercial and promotional alerts, advertisements, and surveys.
-
Service Usage Information
When you use our services, we collect and process information such as your rate of use, and IP address for the following purposes:
- To design and create new products and services based on customer behavior and preferences;
- To determine whether you've reached or exceeded the limits of your service;
- To generate data needed to enhance your customer experience, tailor content to meet your preferences and needs and to help us improve our network and quality of products and services;
- To maintain service quality and security and to provide after-sales care and support;
- To find out what sorts of commercial and promotional alerts, personalized advertisements, and surveys we can share with you.
-
Cookies and Trackers
Through the Pettr website, we collect cookies, web beacons, small data text files or similar technologies primarily to ensure that the core functions of our website are optimally accessible to you including promotional materials. However, depending on your preferences, we may also collect and use such information for behavioral analytics to tailor-fit our marketing campaigns.
For more information, please see our Cookie and Tracker Policy.
-
-
Concati
Concati is an online marketplace and management platform that allows users/developers/customers to search through, discover, and utilize a wide range of enterprise-grade application programming interfaces (APIs) with various features and capabilities for integration into their digital solutions, applications, and systems.
We collect and process your Personal Data when you create an account through our website. The links below will help you understand exactly what we are collecting, why, and what criteria under the law, apart from consent, we rely on before we do.
-
General Information
We generally collect and process the full name, e-mail address, and mobile number of sole proprietors or authorized representatives/points of contacts of interested business entities through the account creation process on our website for the following purposes:
- To facilitate the creation of your account in our service platform and the implementation of appropriate security measures and access controls;
- To fulfill our respective obligations based on your subscribed services and our terms and conditions;
- To provide and communicate to you the services you availed of, including service care, and support;
- To facilitate payment for products purchased on the marketplace; and
- To send communications from Concati regarding commercial and promotional alerts, advertisements, and surveys.
-
Additional Information from Sole Proprietors
To verify the identity of sole proprietors and their legal eligibility to enter a business relationship with Concati and to further facilitate payment for products they purchase on the marketplace, we also collect their Tax Identification Number, individual/business address, and date of birth. Such processing is intended to minimize the risk of fraud and other forms of illicit activity in the marketplace.
-
Service Usage Information
When you use our services, we collect and process information such as your rate of use, and IP address for the following purposes:
- To design and create new products and services based on end-user behavior and preferences;
- To determine whether you’ve reached or exceeded the limits of your service;
- To generate data needed to enhance your end-user experience, tailor content to meet your preferences and needs and to help us improve our network and quality of products and services;
- To maintain service quality and security and to provide after-sales care and support;
- To find out what sorts of commercial and promotional alerts, personalized advertisements, and surveys we can share with you.
-
Cookies and Trackers
Through the Concati website, we collect cookies, web beacons, small data text files or similar technologies primarily to ensure that the core functions of our website are optimally accessible to you including promotional materials and other content. Without these cookies and/or trackers, you will be unable to navigate through our website properly. However, depending on your preferences, we may also collect and use such information for behavioral analytics to tailor-fit our marketing campaigns.
For more information, please see our Cookie and Tracker Policy.
-
-
-
Information We Share in General
In general, we outsource or contract the processing of Personal Data to third parties, such as but not limited to, vendors, service providers, or partners, to fulfill any of the purposes we’ve described under each venture, including the verification of the existence, truthfulness, and/or accuracy of the information you’ve provided us and compliance with government requirements.
They are only authorized to access and use Personal Data for contracted purposes and for the duration of our contract with them. They may have access to Personal Data for a limited time under reasonable contractual and technical safeguards to limit their use of such Personal Data. We require them to protect personal data with organizational, physical and technical controls that are consistent with this Privacy Policy.
Save for the disclosures that we make in line with the preceding paragraphs, it is our policy never to share Personal Data to any third-party unless we obtain your consent or are otherwise required/allowed by law to do so. In any case, we will let you know exactly what we are sharing, why, and what basis under the law, apart from consent, we rely on, before we do so.
-
How We Protect Your Information
We secure and protect your personal data with proper safeguards to ensure confidentiality and privacy; prevent loss, theft, or use for unauthorized purposes; and to comply with the requirements of the law.
To detect and mitigate evolving threats to information security, we’ve implemented appropriate physical, technical, and organizational security to protect your information including:
- A state-of-the-art Security Operations Center complete with a dedicated team that manages, monitors and protects our network and systems from potential risks to your information under fully documented security incident management procedures.
- Regular review of our information collection, storage, and processing practices, including physical and electronic measures to guard against unauthorized access to our network and systems.
- Contractually obligated confidentiality among our authorized employees, contractors and other third-parties who may have access to your information.
- Third-party risk assessment as well as contractually mandated minimum-security features against data leakage, unauthorized access, or disclosure, and accountability.
- Access management across 917Ventures employees, contractors and other parties under a “need to know” standard.
-
How Long We Keep Your Information
We only keep your Personal Data in our records while you are a customer unless it is necessary to keep such information longer to fulfill the purposes for which it was collected, or for legitimate business or legal purposes such as security, fraud prevention or financial record-keeping. You may ask for our data retention schedule because we want to be transparent with you.
When disposing of your Personal Data, we have established procedures for securely disposing files that contain Personal Data whether the same is stored on paper, film, optical or magnetic media, Personal Data stored offsite, and computer equipment, such as disk servers, desktop computers and mobile devices at end-of-life.
-
Your Privacy Rights
917Ventures fully recognizes your rights under the Data Privacy Act of 2012, namely:
Should you feel that there has been mishandling or misuse of your Personal Data, or wish to exercise any of your data privacy rights, you may contact our Data Protection Office below. Such communication is subject to 917Ventures’ internal procedures and may be outrightly denied when determined to be vexatious or unreasonable.
-
Right to be Informed
You have the right to be informed of the details about how and why we collect and process your Personal Data including where we got it, to whom we share it and why, how we protect it, how long we keep it, how we dispose of it, and any changes to such processing activities before the same is undertaken.
Such request is, of course, subject to 917Ventures' right to restrict access to linked information that may be confidential or proprietary in nature.
-
Right to Withdraw Consent Anytime
Where our collection and processing of your Personal Data depends on the consent you provide us, you have the right to withdraw your consent anytime subject to 917Ventures' internal procedures, including consent provided on behalf of minors/children. This, however, does not apply to instances where we rely on grounds provided by law, other than consent. Nevertheless, you always have the right to object.
Please note, however, we may be compelled to terminate your 917Ventures product or service where such information is necessary for its delivery. This includes updates on our latest offerings as well as participation in our events, promotions, or other activities.
-
Right to Dispute/Rectify
We keep our records as accurate as possible. Where there are any errors or inaccuracies to your Personal Data, we give you ways to dispute and rectify/update it, subject to 917Ventures' internal procedures.
-
Right to Indemnity
You have the right to be indemnified for damages sustained, if any, due to inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorized use of your Personal Data.
-
Right to Object
You have the right to object to the processing and/or sharing of your Personal Data especially where you feel that we do not have the lawful grounds to do so or may have violated your privacy rights in the process. Please note, however, we may be compelled to terminate your 917Ventures product or service where such information is necessary for its delivery. This includes updates on our latest offerings as well as participation in our events, promotions, or other activities.
-
Right to Access and Data Portability
You have the right to reasonably request access for your Personal Data with us in a format that is portable and commonly accessible subject to 917Ventures' internal procedures. 917Ventures, however, reserves the right to seek a reasonable fee where providing such information presents certain challenges due to its volume; and to restrict access to linked information that may be confidential or proprietary in nature or may impact other individuals.
-
Right to Suspend/Block/Erase
You have the right to suspend, withdraw, or order the blocking, removal, or destruction of your Personal Data in our processing systems upon discovery and substantial proof that such information is inaccurate, incomplete, outdated, false, unlawfully obtained or no longer necessary for the purpose or purposes for which it was collected, and for such other cases provided in the Data Privacy Act of 2012.
-
-
How to Reach Us
For any questions or concerns regarding our privacy practices including requests to delete your personal data, you may contact our Data Protection Office as follows:
Data Protection Officer
917Ventures Inc.
W Fifth, 5th Avenue,
Bonifacio Global City, 1634 Taguig City,
Metro Manila, Philippines
Email: privacy@917ventures.com -
The One Globe Commitment
Globe respects the right of its subsidiaries, partners and affiliates (“One Globe Group”) to implement their respective privacy policies and practices. As a member of the One Globe Group, we are committed to uphold the following principles:
-
Openness, Transparency, and Notice
We are open and honest with you and will ensure that you are provided with clear, prominent, and timely information regarding our data privacy practices. We will provide you with information about the collection of your Personal Data, access, sharing, and further use of your Personal Data, enabling you to make informed decisions about whether to use a mobile application or service.
-
Purpose and Use
We will limit the access, collection, sharing, disclosure, and further use of your Personal Data to meet legitimate business purposes or to otherwise meet legal obligations.
-
User Choice and Control
We will give you opportunities to exercise meaningful choice and control over your Personal Data.
-
Data Minimization and Retention
We will collect, access, and use only the minimum Personal Data necessary to meet legitimate business purposes and to deliver, provision, maintain, or develop applications and services. Personal Data will not be kept for longer than is necessary for those legitimate business purposes or to meet legal obligations and will subsequently be deleted or rendered anonymous.
-
Respect User Rights
You will be provided with information about, and an easy means to exercise, your rights over the use of your Personal Data.
-
Security
Personal Data will be protected, using reasonable safeguards appropriate to the sensitivity of the information.
-
Education
You will be provided with information about privacy and security issues and ways to manage and protect your privacy.
-
Children
An application or service that is directed at children will ensure that the collection, access, and use of Personal Data is appropriate in all given circumstances and compatible with applicable law.
-
Accountability and Enforcement
All responsible persons will be accountable for ensuring that these principles are met.
-
-
About This Policy
To create a wonderful world for our customers, partners, community, and the nation, Globe Capital Venture Holdings, Inc. and its affiliates (collectively "917Ventures," "we," "us," "our") put you, our customers, first. Because we care for you, we regard your privacy with the utmost importance.
This Privacy Policy outlines our policy in relation to the collection, use, and protection of your Personal Data to provide you with a wonderful customer experience. It applies to all the services provided by 917Venture through its various ventures as outlined below.
From time to time, we may update our Privacy Policy to reflect current changes in our policy and the law. When we do so, we will notify you by posting it on our website for your information and reference.
Updated as of July 8, 2025
